Here is a blueprint for innovation and breakthrough performance improvements. This complete benchmarking toolkit provides a thorough roll-up-your-sleeves guide to identifying and adapting the best business practices, operating tactics, and winning strategies that will drive for continuous quality, productivity, cycle time, and cost improvement within your organization. Written by experts with years of successful benchmarking practice, this book addresses all aspects of best practice benchmarking in practical detail. It demonstrates how the process works best - with lively and revealing examples from AT&T, Federal Express, Johnson & Johnson, Xerox, General Electric, Microsoft, and other innovative companies. From the front line to the boardroom, it will help you incorporate best ...
